Whipz has Subscription Issues

PinkPeony

Well-Known Member
Whipeffects can't log in she already submitted a ticked on Saturday can someone please help her?
I still can pm her and everything but she said it won't log her in.
Thanks:yep:
 
Trying to help, is it a subscription issue? Is her subscription expired? Or can just not simply log in? If so, does she have her caps lock on when she tries to log in w/ pw?
 
hi ella, i just answered her ticket. I overlooked it the other day when i answered the other tickets.

I looked at her profile and her subscription does not expire until 11-15-08, therefore i suggested that she try clearing her cookies, and then logging back on. If that does not work, she can try to access the website from a different computer.

The last thing that I can do is change her password for her manually, then I could send her the password via email. But she would have to email me if she wants to try that.

If those things do not work I offered to give her a refund. Since the problem is not on our end, it is not much more that i can do.

i apologize for the late response.
 
Last edited:
hi ella, i just answered her ticket. I overlooked it the other day when i answered the other tickets.

I looked at her profile and her subscription does not expire until 11-15-08, therefore i suggested that she try clearing her cookies, and then logging back on. If that does not work, she can try to access the website from a different computer.

The last thing that I can do is change her password for her manually, then I could send her the password via email. But she would have to email me if she wants to try that.

If those things do not work I offered to give her a refund. Since the problem is not on our end, it is not much more that i can do.

i apologize for the late response.

Ok thank you I'll let her now.
I'll just copy and paste your suggestions to her via mail.
 
Back
Top