naturalmanenyc
Well-Known Member
Update 4/19/10
I received an email this afternoon claiming that ClairHair sent me an email on 4/15/10 telling me that my order is on backorder. LIE!
From: [email protected] [mailto:[email protected]]
Sent: Monday, April 19, 2010 1:10 PM
To: NaturalManeNYC
Subject: RE: Order #123456- no confirmation email was received
Hello your order is on back order we sent you a back order email on the 15th with this information. You can either continue to wait for this product or cancel for your full refund. If you have any more questions please contact us. Thank you
In Kind Regards,
Clairhair.com
TELE : 877-692-5247
Email : [email protected]
I responded by email and called to remind them that I have never been told that my order was on backorder and I certainly would not have been calling and emailing them all last week, including Friday 4/17/10, to ask if my order shipped had I known it was on backorder. I am NEVER using them again. Waste of time.
***************************************************
I placed my order 4/11/10 and NEVER received a confirmation email although I did receive a confirmation number on-line. My bank account was charged but even today I still have no confirmation email.
I called clairhair on Monday, 4/12/10 and never could get anyone on the phone. I emailed after a few calls. I left two voice mails but never did get a call back.
The email response made no sense. I was told that my account was debited but because the billing address on my card did not match (match what I have no idea), and the funds would be refunded. I've lived at the same address for many years so that answer, to my simple question about if order #123456 (not the real order #) was received, made no sense.
I called again, no answer. I emailed again and got a totally different response saying that my order would be processed in 3 days. Again, not an answer to my simple question, was Order #123456 received since I did not receive an email confirmation and my account was debited.
I emailed again on Friday but received no response. All I want is confirmation that my order was received, since they charged me, and a tracking number for my shipment.
What is the problem with this company?
If DH did not really prefer this Baltimore Girl (Freetress) style in a #2, instead of the #4 that I bought, I would never even bother with ClairHair aka Hairsisters.
I could not find the hair locally in color #2 (backordered at beautyof newyork.com - they refunded me) and ClairHair was the only place, at the time, that had #2. I wish I had just waited to order from another on-line retailer.
http://public.fotki.com/RegsWife/experimenting-with-/baltimore-girl-by-f/
Baltimore Girl color #4 - after a trim
Original length of Baltimore Girl
My hair after BKT
I received an email this afternoon claiming that ClairHair sent me an email on 4/15/10 telling me that my order is on backorder. LIE!
From: [email protected] [mailto:[email protected]]
Sent: Monday, April 19, 2010 1:10 PM
To: NaturalManeNYC
Subject: RE: Order #123456- no confirmation email was received
Hello your order is on back order we sent you a back order email on the 15th with this information. You can either continue to wait for this product or cancel for your full refund. If you have any more questions please contact us. Thank you
In Kind Regards,
Clairhair.com
TELE : 877-692-5247
Email : [email protected]
I responded by email and called to remind them that I have never been told that my order was on backorder and I certainly would not have been calling and emailing them all last week, including Friday 4/17/10, to ask if my order shipped had I known it was on backorder. I am NEVER using them again. Waste of time.
***************************************************
I placed my order 4/11/10 and NEVER received a confirmation email although I did receive a confirmation number on-line. My bank account was charged but even today I still have no confirmation email.
I called clairhair on Monday, 4/12/10 and never could get anyone on the phone. I emailed after a few calls. I left two voice mails but never did get a call back.
The email response made no sense. I was told that my account was debited but because the billing address on my card did not match (match what I have no idea), and the funds would be refunded. I've lived at the same address for many years so that answer, to my simple question about if order #123456 (not the real order #) was received, made no sense.
I called again, no answer. I emailed again and got a totally different response saying that my order would be processed in 3 days. Again, not an answer to my simple question, was Order #123456 received since I did not receive an email confirmation and my account was debited.
I emailed again on Friday but received no response. All I want is confirmation that my order was received, since they charged me, and a tracking number for my shipment.
What is the problem with this company?
If DH did not really prefer this Baltimore Girl (Freetress) style in a #2, instead of the #4 that I bought, I would never even bother with ClairHair aka Hairsisters.
I could not find the hair locally in color #2 (backordered at beautyof newyork.com - they refunded me) and ClairHair was the only place, at the time, that had #2. I wish I had just waited to order from another on-line retailer.
http://public.fotki.com/RegsWife/experimenting-with-/baltimore-girl-by-f/
Baltimore Girl color #4 - after a trim
Original length of Baltimore Girl
My hair after BKT
Last edited:
- They are awesome.
