Use 1 buy 1 Challenge 2010 pt.3

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Hey ladies!!
Drive by post..

Some realizations I have come to. Bad customer service = Fab not ever buying from again...

We.. us in this thread.. spend a GRIP on hair products.. most of those from handmade vendors....

In return; we get half filled bottles, changed ingredients, smaller sizes, no responses to emails, slow shipping, high shipping..etc.. And a lot of these vendors are not even making their own STUFF! They are buying bases (pre-made stuff) adding a scent or two and selling it to us at crazy mark ups..Now I will never be the one whipping up my own conditioner I don't think.. but I am seriously looking at how the vendors treat me and the rest of the buying community.

It makes me boil when they think they can make a quick buck.. and keep it pushing.. and for that reason here is Fab's black list of vendors... vendors I'm just not purchasing from because it's not worth the headache.

KBB - has done all of the above
HV - after this last order.. that's a wrap...
Ori - I sent her an email about T's problem too and still no response.. just don't give a damn
Beija Flor - sent me a 1/2 bottle of creme brulee in Nov and still won't respond to emails about her promise to give me 50% off my next order... so no next order
Butter and bars - my first order and I had to ask for shipping.. and guess what she sent.. "just shipping info".. she didn't even ship it until yesterday when I emailed again..

Okay vent over.. but I am just sick of spending my $$ on people that don't no how to treat me. I mean I know my little $50 orders don't even cause a blip on the big picture.. but ay.. it starts with one!

Girl.......We are All On Board with this and are >>HERE<<.

You're right about everything. After talking to you, I composed my own list too.:rolleyes:

Them, $50, $60, $70, $100 add up.:look:
 
mkd - you can get a healthy sample from me.. shoot and if you like it.. you know T got it!

I mean where else can you literally pay somebody for something and expect to get it weeks (months) later.. I mean.. and by making it acceptable.. we just made it worse for everybody.. like HV.. we know we gonna wait 6 weeks for stuff.. do you know how many times she will have turned our money over in 6 weeks....??? She could essentially not even buy the stuff to make the products until she's had our money for 4 weeks.. I'm not saying she does that.. but makes you go hmmm....
 
@mkd - you can get a healthy sample from me.. shoot and if you like it.. you know T got it!

I mean where else can you literally pay somebody for something and expect to get it weeks (months) later.. I mean.. and by making it acceptable.. we just made it worse for everybody.. like HV.. we know we gonna wait 6 weeks for stuff.. do you know how many times she will have turned our money over in 6 weeks....??? She could essentially not even buy the stuff to make the products until she's had our money for 4 weeks.. I'm not saying she does that.. but makes you go hmmm....


OOOO Stop Girl! :badgirl:

You makin' my No-Buy Challenge that much easier. :bricks:

I'm glad you did a Drive-By:auto:

You Preachin'.:nono:

*does the Brother Franklin to what Fab is sayin'*
 
Fab that is why i love you, you will tell the truth and shame the devil * Runs up and down the hallway doing the holy ghost roll*
 
i dont have too many moisturizers. and i need some. i have been using my coconut confidence on my skin so all i have to moisturize my hair is shea butter(which i have been using on my face), kbb cream, kbb butter, oyin pudding, qhemet heavy cream, baby butter creme, and afroveda cocolatte. that just does not sound like a lot.
Girl you are too funny :giggle:

yep, thats what she said. like my father says "they see you coming" :lachen:
I already put out there that I was buying the Qhem dc so I'm good :look:. I ain't breaking no rules.

Fab--I hear you. Of course you are telling the truth but I will ALWAYS buy Hairveda.
 
Fab, i completely agree with you. shoot i still feel bad that i went back and ordered from kbb. i guess thats the junkie in me. but i agree that we make it easy for them to take the money and send products whenever they feel like it.
i always thought it was odd when they say that they make your order when you order. somehow i dont buy that if you make a bunch of products ahead of time its not as good. chile please, you know how many of us keep products for a year at a time and its supposed to be used in 6 months lol.
and i know nothing about mixing ingredients but what are they doing where it takes 2 weeks for a product to be just right before they can ship it out???
 
Hey ladies!!
Drive by post..

Some realizations I have come to. Bad customer service = Fab not ever buying from again...

We.. us in this thread.. spend a GRIP on hair products.. most of those from handmade vendors....

In return; we get half filled bottles, changed ingredients, smaller sizes, no responses to emails, slow shipping, high shipping..etc.. And a lot of these vendors are not even making their own STUFF! They are buying bases (pre-made stuff) adding a scent or two and selling it to us at crazy mark ups..Now I will never be the one whipping up my own conditioner I don't think.. but I am seriously looking at how the vendors treat me and the rest of the buying community.

It makes me boil when they think they can make a quick buck.. and keep it pushing.. and for that reason here is Fab's black list of vendors... vendors I'm just not purchasing from because it's not worth the headache.

KBB - has done all of the above
HV - after this last order.. that's a wrap...
Ori - I sent her an email about T's problem too and still no response.. just don't give a damn
Beija Flor - sent me a 1/2 bottle of creme brulee in Nov and still won't respond to emails about her promise to give me 50% off my next order... so no next order
Butter and bars - my first order and I had to ask for shipping.. and guess what she sent.. "just shipping info".. she didn't even ship it until yesterday when I emailed again..

Okay vent over.. but I am just sick of spending my $$ on people that don't no how to treat me. I mean I know my little $50 orders don't even cause a blip on the big picture.. but ay.. it starts with one!

Say it Sister! I said it before too they are buying those ingredient at discount doc it up and $$$. I'm going back to basic aubrey, ayurveda, bss already made products. Hair has not change since using naturals so it ain't broke, ain't going broke messing around with bad service.
 
oh and i forgot to add that i did see on another forum that many companies, like Fab said, buy these pre made formulas and then add an oil or two and sell it as there own.
 
Even still.......I know I ain't mixing up nothing, :look:so I got to roll with it (for now).:rolleyes:

I ain't buying no fragrances tryna' doctor up some mess I done mixed up in the kitchen.:lol:

I ain't doing it.:nono: So, I will continue to purchase 'wisely'.:yep:
 
Hey ladies!!
Drive by post..

Some realizations I have come to. Bad customer service = Fab not ever buying from again...

We.. us in this thread.. spend a GRIP on hair products.. most of those from handmade vendors....

In return; we get half filled bottles, changed ingredients, smaller sizes, no responses to emails, slow shipping, high shipping..etc.. And a lot of these vendors are not even making their own STUFF! They are buying bases (pre-made stuff) adding a scent or two and selling it to us at crazy mark ups..Now I will never be the one whipping up my own conditioner I don't think.. but I am seriously looking at how the vendors treat me and the rest of the buying community.

It makes me boil when they think they can make a quick buck.. and keep it pushing.. and for that reason here is Fab's black list of vendors... vendors I'm just not purchasing from because it's not worth the headache.

KBB - has done all of the above
HV - after this last order.. that's a wrap...
Ori - I sent her an email about T's problem too and still no response.. just don't give a damn
Beija Flor - sent me a 1/2 bottle of creme brulee in Nov and still won't respond to emails about her promise to give me 50% off my next order... so no next order
Butter and bars - my first order and I had to ask for shipping.. and guess what she sent.. "just shipping info".. she didn't even ship it until yesterday when I emailed again..

Okay vent over.. but I am just sick of spending my $$ on people that don't no how to treat me. I mean I know my little $50 orders don't even cause a blip on the big picture.. but ay.. it starts with one!


AMEN I have my own list of culprits. Enough is enough
 
AMEN I have my own list of culprits. Enough is enough

IK. I think we are all "reasonable" PJ's :lol:and will give the Vendor appropriate time to rectify the situation. :rolleyes:

But still we expect total satisfaction. Here are some situations, that come to mind, I encountered that I was totally pleased with the outcome.:grin:

Bee Mine: Had Mold in it when I opened it, Seller refunded the $ and sent me a brand new jar.

Mozeke: Shipped product Lid came off and spilled in package --- Shipped out another Full Sized Order Stat

Jasmines: Was in between moving, did not ship product. Refunded the $ and once she moved, sent me the product(s) I had ordered Free of Charge

Claudie: Placed an order for a 4 ounce. Arrived, 1/2 was spilled. Replaced it with a 8 ounce order.

nbdcosmetics: Overcharged on Shipping. Refunded Money.

Curlmart: Had a product spill. Reshipped another product. No Questions asked


Sayin' It's not Rocket Science to Provide Excellent Customer Service.:rolleyes:
 
oh and i forgot to add that i did see on another forum that many companies, like Fab said, buy these pre made formulas and then add an oil or two and sell it as there own.

Yep, I saw that too. I just didn't want to knock anyone's hustle. But I will not be ordering from companies that use a base. For what when I can just buy the base.
 
I Think HHJ 2011 we'll all be much wiser and more informed consumers about our product purchases & choices.:computer:

I suspect that we're going to be very shrewd:sekret: with whom we spend our dollars with in the New Year.:dollar:
 
how do you know when a company has a pre made mase for a product? ive seen a few products that have practically the same ingredients but i still use them lol. trader joes and giovanni are practically the same products but trader joes is cheaper.
 
I Think HHJ 2011 we'll all be much wiser and more informed consumers about our product purchases & choices.:computer:

I suspect that we're going to be very shrewd:sekret: with whom we spend our dollars with in the New Year.:dollar:
i agree T. i was very hurt and pissed at kbb but i punked out and reordered from her. i need to get this package and keep it moving. i am in love with her products but then i think about it and i look like a fool spending money on a company that couldnt care less about my few dollars.
 
i agree T. i was very hurt and pissed at kbb but i punked out and reordered from her. i need to get this package and keep it moving. i am in love with her products but then i think about it and i look like a fool spending money on a company that couldnt care less about my few dollars.

Girl, them ain't no "few" dollas. Them 'few' dollas ADD UP!:grin:

And right now, she has alot of people upset with her.:look: I don't visit 'other hair forums', but her Customer Dissatisfaction on this Forum alone should be enough to make her take Notice.:rolleyes:

She can become a Has Been overnight with her web-based customers if she don't treat her customers right.:yawn:

I wonder how they treat the customers that actually come into her Brick & Motar locations?:ohwell:
 
Well Ladies. This is the mess that was sent to me today from O.O. I plan on filing a dispute. They never mention sending out product or refunding money. I'm too heated after reading this.
Emailed Sept 27
Hello Ori,

I've checked with things on my end and none of my neighbors have it. I'm waiting to hear from the Post Office to see if they may have it there, which they believe is unlikely since I've had 2 or 3 other packages delivered since your package shipped and they got here safely. Have you been able to find out any more information or have any other recommendations for resolving this situation? I look forward to hearing from you.

Sincerely,

Received today
Have you been able to locate the package? We sent it to your address

I am not sure what might have happened to the package since it seems that the post office in the correct zipcode at least attempted to deliver the package. If you have received other packages since the date ous was supposed to have been delivered, then perhaps someone stole the package.
If the package is still lost, continue working with the post office. They should still have information regarding this shipment on file. We are sorry this happened to you. Please keep us updated.

-Ori
 
This One Goes Through Me Like Hot Grease!:blush:

I told you something was 'wrong' with a particular product, don't tell me to send you the product back and then you'll send me out another one when you get the one back from me.........

What kind of sense does that make? Especially, if I am not a chronic complainer and I am a frequent customer of yours. If I tell you something is wrong. Then it's wrong. It's just that simple.

Although it has never personally happened to me (yet) and I hope it never does, I've read people saying this non-sense. That's just plain tacky. I got to pay postage to mail you something back that you screwed up!:nono:
 
This One Goes Through Me Like Hot Grease!:blush:

I told you something was 'wrong' with a particular product, don't tell me to send you the product back and then you'll send me out another one when you get the one back from me.........

What kind of sense does that make? Especially, if I am not a chronic complainer and I am a frequent customer of yours. If I tell you something is wrong. Then it's wrong. It's just that simple.

Although it has never personally happened to me (yet) and I hope it never does, I've read people saying this non-sense. That's just plain tacky. I got to pay postage to mail you something back that you screwed up!:nono:
girl i HATE this. this is basically what kbb did to me. who ever i was on the phone with basically told me that i didnt know what i was talking about because the ingredients hadnt changed and then she asked me what color was my cream/butter. wtf??? they are both a white/off white color. girl she pissed me off. i told her "look i have 2 jars upstairs and this one is different than both jars". she told me she would ship me out another jar but i needed to send her my jar back. i didnt:look:
 
I just don't see how you can be a relatively "new" kid on the block and disrespect customers like this. There are many times at my job that we make mistakes or things happen and my company or I have to eat the cost to keep our reputation and build our brand. This should be the same mentality of an up and coming online vendor. You have to have risk/sacrifice built into your budget because things happen and its better to lose a couple $$ here then to have bad lip service and lose a ton of customers.

Reputation=$$$ in the long run. The better your reputation/brand the more $$$ you expect to make.
 
OO know they are wrong for that email. they are basically saying that it is too bad you didnt get the package but i sent it out so oh well. let me know if you find it but i wont be shipping you another box.
 
I just don't see how you can be a relatively "new" kid on the block and disrespect customers like this. There are many times at my job that we make mistakes or things happen and my company or I have to eat the cost to keep our reputation and build our brand. This should be the same mentality of an up and coming online vendor. You have to have risk/sacrifice built into your budget because things happen and its better to lose a couple $$ here then to have bad lip service and lose a ton of customers.

Reputation=$$$ in the long run. The better your reputation/brand the more $$$ you expect to make.

And they were "ok":look: I mean they aren't/weren't like the "Be All to End All" In Hairdom or anything.:lol:

I still felt the prices should have stayed where they were for such a relatively new line (like you said:look:). That's the price of doing business. You got to make concessions for things to go wrong/mishaps and such.

Truthfully, I won't miss it. I'll use up what I have and KIM.:rolleyes:

I was mad about my stuff being not totally filled, but the response you got is totally unacceptable. I hope PayPal refunds your money ASAP.:rolleyes:
 
Sounds like it. However it's about to be their problem too when I ask for my $ back. Go buy me some Mozeke shoot I'd even buy me some more Jessicurl just to be real evil.

Vonnie, make sure you file that dispute with paypal!!!

She's basically telling you Yeah, well, that sucks for you. Peace!...Dead wrong!!
 
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