Melodee,
They charged my credit card and didn't ship my products. About 6 weeks after I placed the order--still no products. When I called the customer service number--they would give me the run around and tell me that the people I needed to speak to about it worked in another building and they had no way of putting me in contact with them. They also would not give me the number to "those people." They would always take my information and say someone would call me. They never did. Well, eventually I disputed the charge with my bank and THEN they sent me my products. This was about 4 months after the order was placed. I have not even used them, because I was so disgusted with their service.