I'm sorry this happened to you...good for you speaking up. When I was salon relaxed I didn't know enough about relaxers to say anything. They always went bone straight and my edges especially on one side always felt burned. Oddly enough, it wasn't until I started relaxing my own hair that I realized I have a cowlick in the front of my head. The hair on that side grows towards my face and I only noticed when it was straight. It always felt "peach-fuzzy" right after a touchup because I was pulling it opposite of the way it grows. It really wasn't burned. Maybe yours isn't either.