Kay (owner of Jakeala at Etsy.com) is great.
A while back I ordered her Shea Amla Parfait because it's whipped (fluffy) Shea butter containing all kinds of great ayurvedic ingredients. I loved it so much I ordered a second jar. Well, that jar arrived soupy (liquidy) instead of fluffy (an airy solid).
Now, she had already gifted me with a FREE JAR of her Matcha Green Tea Avocado Deep Conditioner (Beau Vert Masque). I love the ingredients in this stuff!!! But then . . . when I asked her about the soupy consistency of the Shea Amla Parfait, she responded quickly and very candidly: SHE WILL SEND ANOTHER JAR (for free). However, just fyi, if it is hot (climate/weather), the product might get soupy, she said.
Kay, I already thanked you, and I don't know if you are a member here, BUT THANK YOU! Thank you for the simple, honest, CANDID reply so that I can know when to order the product going forward. Thank you for sending the free replacement jar. Thank you for the free masque. Thank you for providing nontoxic ayurvedic hair products for Type 4 hair. Thank you.