dachsies_rule!
Well-Known Member
There's a long thread around here about the formula change. It happened when people couldn't figure out why there was such a difference in the feeling of their hair. We compared the ingredients and they definitely changed.
The new bottle, the one pictured above, contains the new formula. Some of the paks contain the old formula and some contain the new. It seems that they're still phasing out of the old formula (in the packs), which is why you were probably told that the pack is better. A lot of the packs still have the old formula whereas the bottles all contain the new formulas. (Unless you happen to get lucky and find an old bottle).
I see what you mean. I found some of the old paks in my closet and took one to Sally's so i could buy some more. They only had 2 paks with the old formula, the rest were all new. It looks like they moved the silk amino acids and panthenol further down in the ingredient list and added some new chemicals. Why did they mess up a good thing.