Coffee
Well-Known Member
On July 11th, I finally broke down and ordered a jar of the Juicy product everyone was raving about. July 23rd I received an email saying my order was next to be sent out. When I hadn't received it by July 29th, I emailed to see what the problem was. I got a reply saying she thought I had it and would mail it out that day. On Monday August 1, I received what I thought was my Juicy, when I opened the package it was the Castor Oil Growth Serum with someone else's invoice in it. I emailed to let her know I had received the wrong item, plus someone else's invoice. She said she would correct it and mail the correct product out 1st thing Tuesday morning. Since I didn't get a tracking notice I emailed her 2 x asking if my order was mailed and to let her know I hadn't received a tracking notice. I didn't hear back from her, so I posted my message on FB asking the same thing. Well this morning when I checked to see if she had answered, I saw that my message had been deleted erplexed. Today (8-3) I emailed her and posted on FB asking that she send me my tracking info, as of this post, I haven't heard back from her.
I am really patient and understanding, but this lack of customer service is really getting on my nerves.erplexed. It took me 31 days to get my order from HairVeda and now this. I want to support and encourage Black companies, but they make it difficult to do so .
I forgot to say she did refund my payment and told me to enjoy the Castor Oil Growth Serum, but I had just recently purchased a bottle of it, so didn't really need another one. I do appreciate that, but I still want what I ordered .
I am really patient and understanding, but this lack of customer service is really getting on my nerves.erplexed. It took me 31 days to get my order from HairVeda and now this. I want to support and encourage Black companies, but they make it difficult to do so .
I forgot to say she did refund my payment and told me to enjoy the Castor Oil Growth Serum, but I had just recently purchased a bottle of it, so didn't really need another one. I do appreciate that, but I still want what I ordered .
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