well i sent them an e-mail yesterday about the location of where it could found and i was suprised that i recieved an e-mail back today anywhoo i e-mailed her again with my number when she calls back i will ask her how do you take them out however she did say she had them in her own hair and that she had been doing the technique for 12 years and that it last from 6 to 10 months, when she calls i will ask about the removal