Since this thread is bumped again I will post my results. I used the balm several times and the balm does make my hair feel soft, but that's it. Neither good nor bad.
However recently, the day I came back from the beach with salt water in my hair, I washed and used the balm and my hair was awesome sauce. My hair felt soft, fluffy, and wonderful. I do attribute this to having done a protein treatment a day or two before.