I don't know if I should reply to this since I've only tried KBB, but maybe something I say can still be helpful to you:
Hair Milk - I'm transitioning and this actually made my new growth very manageable, my hair was moisturized. Ummm, I sometimes think it may cause product buildup for me, but the jury is still out on that one. When it was cold and I used it on loose hair my hair got stiff and weird, think it was the glycerin. Overall, I like it. $16 for 8oz, $24 for 16oz
Luscious Locks - Used a small sample. I think this product is expensive but it seems a little goes a long way. I'm not heavy handed so the sample gave me a decent enough indication of how it would work and my hair was left very soft. The slip was average for me, but again it was a tiny sample so I don't know maybe I needed more of it for slip. $25 for 8oz, $40 for 16oz
Hair Butter - Felt nice on my hair. Everyday for a week though did leave my hair with that dry/oil thing. I don't think I would be able to use it everyday. $16 for 8oz
Hair Cream - Light moisturizing. Also, had the weird stiff thing on loose hair. Again, it was a cold day and I think glycerin was the culprit. $16 for 8oz
Deep Conditioner - I don't think it's deep, I think it's more of a rinse out conditioner personally. I had a weird sort of coating with it the first time I used it, didn't notice it as much over time. Would not repurchase. $16 for 8oz
Juicy Bar - This is the moisturizing shampoo bar. LOVE THIS!!! I have only Chagrin Valley to compare it to but I used so far 2 different CV bars and I think the KBB bar is much better. It lathers yet it's sooooo moisturizing. I also do not need to ACV rinse after. With the CV bars I used I had more of a film feeling on my hair and needed to use the rinse. I paid $12 for one bar. I saw ladies later on this board saying, they got 2 pieces for that price. I contacted the shop after to say I was missing a bar, but I was told they no longer sell it with 2 bars. Mhhhmmm, I'll be interested to know if anyone is still getting 2 bars.
Customer service - my experience of all the "natural product" vendors I've purchased from the service at KBB was just average. Nothing standout or spectacular about it. And quite honestly at times not really helpful. This is not based on 1 visit to the store or 1 phone call, this is based on trips to the store, phone calls, live chat, etc. I've heard people say stellar service and so forth but IMO not so much.
Shipping - I had an order shipped once and it was very fast.
Favorite scents: Pomegranate Guava, Chamomile Sage, and Lavender Vanilla -- and I don't even like vanilla fragrance in anything. I am not an egyptian musk girl at all, but if I was into that scent she does it very well. Also, I usually love coco-mango anything but I found it weirdly sweet. Also, as far as all the natural product vendors IMO KBB does it best when it comes to scents -- hands down. A close second in the scents dept IMO is Oyin.
HTH
I'm gonna order Shescentit on Black Friday, can't wait.