Thanks Raven for the suggestion. I figured out what i did wrong! When Sareca emailed me my pics, I saved the pic that was at the bottom of the email. (like a preview of the image). I did not download the pic and save it, i just saved it from the email. that is what i did wrong. i just went back to the email and downloaded the pic and saved the actual pic (not the preview)...this has fixed the problem.
thanks ladies! hope this helps someone else who is having trouble...