outspokenwallflower
Well-Known Member
I'm so angry. I've already had a difficult day, and this is just adding onto it...I'm so stressed out.
Awhile back, in November I believe, I entered a survey to try out Joico's Clinicure line and was notified that they wanted me to participate. They wrote that they would be sending me items for my hair type and would like it if I wrote back on a regular basis with feedback as to how the products worked.
Well, I received a box from Joico today and was so elated....however, there was a paper attached to the front of the box from USPS. Here is what it said:
I ripped open the box and found the Clinicure shampoo, covered in dirt as though it'd been rolling on the floor. That was all that was in the box. No paper or letter from Joico, nothing. I was upset, but hoping all they sent me was the shampoo. Lo and behold, I got an email from Joico stating that they sent me a 3- STEP system. 2 items are missing!!
I don't know what to do or how to handle the situation. I know USPS will just claim they're sorry and that it's gone and lost. And Joico is expecting me show pics and proof of how their products have worked for me, only now, some of the products are missing! What should I do?
Awhile back, in November I believe, I entered a survey to try out Joico's Clinicure line and was notified that they wanted me to participate. They wrote that they would be sending me items for my hair type and would like it if I wrote back on a regular basis with feedback as to how the products worked.
Well, I received a box from Joico today and was so elated....however, there was a paper attached to the front of the box from USPS. Here is what it said:
I ripped open the box and found the Clinicure shampoo, covered in dirt as though it'd been rolling on the floor. That was all that was in the box. No paper or letter from Joico, nothing. I was upset, but hoping all they sent me was the shampoo. Lo and behold, I got an email from Joico stating that they sent me a 3- STEP system. 2 items are missing!!
I don't know what to do or how to handle the situation. I know USPS will just claim they're sorry and that it's gone and lost. And Joico is expecting me show pics and proof of how their products have worked for me, only now, some of the products are missing! What should I do?
I'm glad you are going to get your items back.
erplexed. There have been products that I wanted to try that I avoided because the company only shipped via USPS. I count it a small miracle when I recieve a package sent through them; and if it gets to me on time, honey hush 
.
♥
