Help! Problems With Qhemets Biologics!

[curlytwirly06]

Sorry if this is posted in the wrong section. I was not sure if I should post here or in the vendor forum. I ordered from QB last week and my package was said to have arrived last Saturday. Well nothing was in my mail box. I checked with my neighbors, the front desk... everybody. I contacted USPS and they basically told me tough and the "tracking says delivered so it's not our problem anymore", even though anyone can tell you that that's not always what happens. I had packages say delivered only to be found on a neighbors porch, mailbox, or not there at all. Anyway, I have been trying to contact QB and ask them to help, put a trace on the package etc, but the only customer service they have is to send them a letter on there site. I have sent them an e-mail sat. morning and then again today. Nothing. Does anyone know of a way to contact them? I have found no number,e-mail nothing. I wanted to double check if the address made it onto the package correctly but I cant even contact them to ask. I don't want to wait and do nothing and it never turn up. Thanks

 

[tiffers]

I'd write and threaten to dispute with PayPal if they didn't respond.

Honestly though, I don't think there's much they can do in regards to finding your package. Sounds like USPS effed up.

 

[HappyAtLast]

I ordered from QB 2 weeks ago for the first time, and my tracking info said the seller added up to $100 insurance. If thats typical of them, the QB should be able to help you and get in touch with the shipper. And my purchase was small, only 2 $5 samples.

 

[curlytwirly06]

Yeah. They finally e-mailed me back but I'm getting told the same as the post office... Nothing they can do.

 

[1QTPie]

I think someone took your box. If USPS says they delivered it, I don't think anything can be done. (Sometimes they steal!!) QB would have to make a special concession for your order. Maybe they will, good luck. I hope your box is found.

 

[ms.blue]

I had a package that said it was delivered but when I checked my mailbox, it wasn't there. I contacted the company to see if they could file a dispute. I also called the local post office about my missing package. A week later, I found out through my post office that the carrier had marked the item delivered but in actuality, brought back the package to the PO in which it was just sitting there the whole time. Call or contact the post office until you find out what happened to your package.