So here is what happened...she had braids in and took them out and then followed up with a Just for Me relaxer. Then she clarified and conditioned with the NTM Hair Mask. After that, she didn't comb out her hair and went to play basketball. When she came home her hair had two big tangled knots and was super dry. So, we shampooed and then she sat under the dryer for 20 min. with Humectress and EVOO. We finger combed first, then combed with a wide-toothed comb. We were able to comb some of the knots out but she did loose some chunks of hair. Luckily, after she rinsed it out and we combed again the tangles were gone and we couldn't visibly see where there were chunks of hair missing. I have never seen hair matted like that before. Hopefully I helped her.