Three times, although the third time may have been my fault
The first time, I really don't remember what happened. What I do remember was that I went to the salon religiously and yet, one day my hair began to fall out. They tried to blame me, saying perhaps I did or didn't do something at home, but that wasn't the case. Theirs were the only hands that touched my hair. I trusted them to be the professionals and that my hair was safe in their hands. Found out the hard way that it wasn't.
The second time the girl who worked at a salon, but I later found out didn't even have a license, was careless. It was late and some guys came into the salon just to talk. She was paying more attention to her non work related conversations and less on how long the relaxer sat in my hair.
When she finally rinsed it and went to comb it out, my hair was comming out. Lot's of hair. I told her that something was wrong but she said it was just shedding. I let her know that, that was not normal shedding, my hair NEVER does that! The owner was brought over and come to find out, the girl over processed my hair. They did an emergency protein treatment and told me that until things got back to normal, not to use heat. They had to cut my hair and also told me that I'd need to come in once a week for a few months for protein conditioning until my hair was back to normal. AND I HAD TO PAY for these corrections!!! I was pissed and decided to never let them perform another chemical service on my hair again. I learned to do protein treatments on my own and never went back.
The last time was when I was totally natural and wanted a relaxer. My hair was very healthy and a bit past APL almost BSL. I didn't tell the stylist that I was totally natural and she only did my roots. I just assummed that being a stylist she would be able to tell natural from relaxed. But, how I didn't notice immediately what she was doing was beyond me. I think I was too busy chatting up other patrons and staff. When I figured out what she did, she had to go back and correct it by relaxing the rest. And to make sure that... well, actually I'm not sure why she did it (don't remember the explanation) but she cut my almost BSL hair to SL. I was VERY upset and was teary eyed as I walked to my car.
I've learned not to trust beauticians, even now. I've found that I have better success than I ever did taking care of my hair on my own. It rarely looks bouncy and sleek like I just stepped out of a salon, because of the lack of heat that I use, but it's definitely healthier.
Not to say that I've never made mistakes too, as I'm still learning new things everyday. But, my mistakes have never been as bad AND if anyone is going to skrew up my hair, I'd rather it be me...and I'll be damned if I ever actually pay someone AFTER they've damaged my hair again.