thanx for the responses ladies. and in answer to your questions...
hmmm, well she uses that pink moisturizer stuff, and she told me she only washes every 2 wks. when i told her she needs to wash at least once wkly, she said she couldn't do that because her hair gets too difficult to deal with. i've tried to give her advice but although she wants healthy long hair she doesn't seem to want to do the work. she's 14 btw, and lives with her aunt and brother who don't take any time out with her, so it's not like she can get help from the aunt...
i think she washes her hair with vo5 products, but i think in order to benefit from those shampoos you need soft hair to begin with... her hair is neck length btw, and she has raggady ends, but since they go below the neck she won't trim them, so they're breaking fast.
hmmm... i know you can't help someone who doesn't want to help themselves, but i decided to put my 2cnts in when she got her relaxer touched up and it didn't look as if she had a drop of relaxer in her head. ahhh, and i noticed chemical burn along her crown and little bald spots here and there...
i would appreciate any advice. i just hate to see someone so young mess up their hair to the point where it's falling out...