sunnysmyler
Well-Known Member
I ordered from her last Saturday and received my products yesterday, the products I ordered were the Hydrating Hair Butter and Curls Nurture Cream. I had my hair in twist so I immediately used some the the Hair Butter on my super frizzy twist, lol.
This morning I put a little more Hair Butter on my hair and pulled the twist apart for a twist out and man, I LOVED MY HAIR, it was super moisturized and soft, (I did have the "juice" under the hair butter) lol.
That's not the reason for this post, It's the super customer service that I received.
I check my mail today and found another package from B de F, I was like hey, what's going on here? Only to find a new jar of Hydrating Hair Butter with a note stating....
"Hi Sunny, My apologies, but I came to realize that the batch of Hydrating Hair Butter that I made the other evening didn't solidify properly. Please accept this new item as a replacement. The original is just as effective, just a little gritty."
I didn't even have a problem with the grittiness of the first jar, but I love the fact that she knew that wasn't how the product was suppose to look and replaced it without a problem.
I'm going to be a returning customer./
This morning I put a little more Hair Butter on my hair and pulled the twist apart for a twist out and man, I LOVED MY HAIR, it was super moisturized and soft, (I did have the "juice" under the hair butter) lol.
That's not the reason for this post, It's the super customer service that I received.
I check my mail today and found another package from B de F, I was like hey, what's going on here? Only to find a new jar of Hydrating Hair Butter with a note stating....
"Hi Sunny, My apologies, but I came to realize that the batch of Hydrating Hair Butter that I made the other evening didn't solidify properly. Please accept this new item as a replacement. The original is just as effective, just a little gritty."
I didn't even have a problem with the grittiness of the first jar, but I love the fact that she knew that wasn't how the product was suppose to look and replaced it without a problem.
I'm going to be a returning customer./