I am bumping this old thread to warn everyone about the unethical practices of this website in light of recent events.
I’ve been a regular consumer of this site for over a year and was never given any cause for complaint until a short time ago. After receiving my order of products this month, I noticed that my 33oz bottle of Roux Porosity Control was badly damaged and its contents had spilled out. When I telephoned the company, I initially spoke to someone named Josette, who seemed totally unprepared to handle the issue at hand because she continually placed me on hold in order to confer with another individual in the background.
After enduring this three-way conversation for some time, I requested to speak to the person in charge and a man who identified himself as the supervisor, Andrew Kim, handled the remainder of the telephone call. To make a long story short, Mr. Kim refuses to replace the damaged product or issue a refund - he insists that it is a postal carrier error despite evidence to the contrary.
So, in spite of my continued patronage of this company, it seems as if they do not value me as a customer because at the first sign of trouble, they dropped me like a hot potato and issued a hasty “Not My Problem” while pocketing my money.
Never again!
What she said 
erplexed
