I have ordered twice from the website. The first time my order came within 8 days. I had to call on the second order to see what was taking so long. They apparently had a problem with the ordering system, but have since had the problem fixed. I have to say that the customer service was excellent, she was very apoligetic, and she sent me a free gift for my inconvience, which floored me when I got it because it was a bottle of the Keala oil. After reading another post about the other site's selling the products not being legit, I will continue to order from the badd website.
P.S. You are my first post, I'm so excited. I have been a lurker for a while and finally joined. This website is WONDERFUL. I have lurked at other sites, but always come back to this one, which I will now call my homesite. Who knew learing about hair could be so interesting. I thank all of the oldheads on this site for all of the fantastic information. I hope to become as knowledgeable as they are one day.