chayil0427
New Member
ladies ladies ladies...another bootleg stylist drama....his is our correspondance which has been taking place over myspace....enjoy LOL...
My first Letter to him expressing my complaint:
Ryan
I am writing you to express my utter disappointment with my last salon service. I came in Friday October 3rd for a relaxer. I notice while you were putting in the relaxer that you seemed to be scraping the jar for cream and did not seem to have enough to finish the top of my head. Being rather shy, I did not comment and figured you knew what you were doing. However, at the sink I noticed you go get a blob of relaxer from SOMEWHERE and slap it in the top of my head for a few moments before rinsing.
You then rinsed without conditioning my hair as has usually been customary. After the dryer, you flat ironed my hair and that was that.
A few days after the “service” I noticed that my hair seemed very course at the roots, and now feels like I haven’t had a relaxer for 4 to 6 weeks or more even though you supposedly relaxed my hair just over a week ago.
You had many other options than to give me this crappy service. You could have told me over the phone that you did not have enough relaxer and advised me to come in another time. (I also recall a previous service where you did not have enough color rinse for my hair, but told the shampoo girl to “stretch it”. My hair was half black and half my natural color, but you still charged me for the rinse without mentioning that the color not done properly.) This time you could have told me after washing the relaxer out that my hair was not straight and to come back and you would touch it up after a week or two (I have had a stylist do this before and I totally appreciated her honesty.) Yet, instead, you simply flat ironed my hair to give it the appearance of being straight while knowing all the while that my hair was not just UNDER processed but hardly processed at all.
I have been coming to your salon since April 2004 and I had previously been incredibly satisfied with your service. However, your professionalism has gone steadily down hill over the past year. At one point, I called you to set an appointment and asked if you had the Vitale Pro system you had used on my hair during the previous relaxer and you said yes. However, when I got to the salon you did not have it. You lied to me.
In addition to all this, when I called you to tell you about how poorly processed my hair was you said you would FIX it for $45!!!! In my opinion, you should have offered to fix it without charge because you know you did not do right by me. In my opinion you should have told before I left the salon on the 3rd that I needed to come in for a retouch because my hair was not properly processed.
I have been a faithful client of yours … allowing you to do my hair over the past 3 years as often as I, on a college student’s budget, was able to afford it.
However, after this last service I cannot imagine that I would EVER inquire for your services again and I will be sure to tell anyone who mentions hair EVER not to go to your salon if they wish to have professional and honest service!!!
Best Regards
(my name)
HIS RESPONSE:
all that is not needed!!,you com in every eight weeks i did run low, you were the last client that day, and remember you called the the day of!!! and so i didn't have time to leave so one of my stylist gave me some relaxer for you. i dont mind a redu at all!!! but you need to check that bad attitude @ the door everytime you come in you are negative or depressed about somethimg!!im there to make you look good and feel good and that's all!!!.....and I will redo your perm without all that drama
MY RESPONSE
Ryan
I don't believe I was coming at you with a bad attitude. I was just stating how I truly feel. I tried to word it in as nice of a way as possible while still expressing myself clearly.
I do not come into your shop with a bad attitude and I'm not depressed. I'm a very shy and quiet person who does not talk a lot so perhaps that makes it seem like I'm in a bad mood or depressed. And I will examine that in myself to see if that is something I need to pay more attention to altering.
I do not feel that I have given you any "drama". I expressed my honest observations and feelings, and perhaps its just a truth you did not want to hear. Yes, I called the day of, but if you didn't have what you needed you should have let me know before I came in and I would have come another time. And none of what you said justifies the fact that you once lied to me on the phone and told me you had products in the salon that you did not have. Secondly, yes I come in every eight weeks because that's all I can afford at this time, and I do not like putting no lye relaxers in my hair. If you did not want to do my hair because I can't come in more frequently you should have let me know.
Regardless, drama or no drama, bad attitude or none, you were not honest nor professional with me and that's the point.
As far as you fixing my relaxer, no thank you.
Best Regards
(my name)
HIS RESPONSE
i dont use no lye ,and i extended the the offer in good faith without payment and a apology.
__________________
Well as I previously said in the first part of the letter he offered to redo my perm for 45 dollars not "without payment an apology". Honestly I wouldn't let him touch my hair now because now he's probably pissed off and there is no telling what he'd do to me. I just thought it was halarious how he was trying to defend his actions and argue with me about stuff I didn't even say instead of admitting he was wrong. Fortunately I have a new stylist who is dedicated to healthy hair.
Chayil
My first Letter to him expressing my complaint:
Ryan
I am writing you to express my utter disappointment with my last salon service. I came in Friday October 3rd for a relaxer. I notice while you were putting in the relaxer that you seemed to be scraping the jar for cream and did not seem to have enough to finish the top of my head. Being rather shy, I did not comment and figured you knew what you were doing. However, at the sink I noticed you go get a blob of relaxer from SOMEWHERE and slap it in the top of my head for a few moments before rinsing.
You then rinsed without conditioning my hair as has usually been customary. After the dryer, you flat ironed my hair and that was that.
A few days after the “service” I noticed that my hair seemed very course at the roots, and now feels like I haven’t had a relaxer for 4 to 6 weeks or more even though you supposedly relaxed my hair just over a week ago.
You had many other options than to give me this crappy service. You could have told me over the phone that you did not have enough relaxer and advised me to come in another time. (I also recall a previous service where you did not have enough color rinse for my hair, but told the shampoo girl to “stretch it”. My hair was half black and half my natural color, but you still charged me for the rinse without mentioning that the color not done properly.) This time you could have told me after washing the relaxer out that my hair was not straight and to come back and you would touch it up after a week or two (I have had a stylist do this before and I totally appreciated her honesty.) Yet, instead, you simply flat ironed my hair to give it the appearance of being straight while knowing all the while that my hair was not just UNDER processed but hardly processed at all.
I have been coming to your salon since April 2004 and I had previously been incredibly satisfied with your service. However, your professionalism has gone steadily down hill over the past year. At one point, I called you to set an appointment and asked if you had the Vitale Pro system you had used on my hair during the previous relaxer and you said yes. However, when I got to the salon you did not have it. You lied to me.
In addition to all this, when I called you to tell you about how poorly processed my hair was you said you would FIX it for $45!!!! In my opinion, you should have offered to fix it without charge because you know you did not do right by me. In my opinion you should have told before I left the salon on the 3rd that I needed to come in for a retouch because my hair was not properly processed.
I have been a faithful client of yours … allowing you to do my hair over the past 3 years as often as I, on a college student’s budget, was able to afford it.
However, after this last service I cannot imagine that I would EVER inquire for your services again and I will be sure to tell anyone who mentions hair EVER not to go to your salon if they wish to have professional and honest service!!!
Best Regards
(my name)
HIS RESPONSE:
all that is not needed!!,you com in every eight weeks i did run low, you were the last client that day, and remember you called the the day of!!! and so i didn't have time to leave so one of my stylist gave me some relaxer for you. i dont mind a redu at all!!! but you need to check that bad attitude @ the door everytime you come in you are negative or depressed about somethimg!!im there to make you look good and feel good and that's all!!!.....and I will redo your perm without all that drama
MY RESPONSE
Ryan
I don't believe I was coming at you with a bad attitude. I was just stating how I truly feel. I tried to word it in as nice of a way as possible while still expressing myself clearly.
I do not come into your shop with a bad attitude and I'm not depressed. I'm a very shy and quiet person who does not talk a lot so perhaps that makes it seem like I'm in a bad mood or depressed. And I will examine that in myself to see if that is something I need to pay more attention to altering.
I do not feel that I have given you any "drama". I expressed my honest observations and feelings, and perhaps its just a truth you did not want to hear. Yes, I called the day of, but if you didn't have what you needed you should have let me know before I came in and I would have come another time. And none of what you said justifies the fact that you once lied to me on the phone and told me you had products in the salon that you did not have. Secondly, yes I come in every eight weeks because that's all I can afford at this time, and I do not like putting no lye relaxers in my hair. If you did not want to do my hair because I can't come in more frequently you should have let me know.
Regardless, drama or no drama, bad attitude or none, you were not honest nor professional with me and that's the point.
As far as you fixing my relaxer, no thank you.
Best Regards
(my name)
HIS RESPONSE
i dont use no lye ,and i extended the the offer in good faith without payment and a apology.
__________________
Well as I previously said in the first part of the letter he offered to redo my perm for 45 dollars not "without payment an apology". Honestly I wouldn't let him touch my hair now because now he's probably pissed off and there is no telling what he'd do to me. I just thought it was halarious how he was trying to defend his actions and argue with me about stuff I didn't even say instead of admitting he was wrong. Fortunately I have a new stylist who is dedicated to healthy hair.
Chayil