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I ABSOLUTELY HATE SALLY BEAUTY

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i've only been into sallys once in london and the owner was so rude i walked right out, i also talked to a work collegue who experienced the same thing.
Sallys must be making alot of money since they don't seem to want anymore customers
 
ladylibra_30 said:
I never would have thought of this angle. One of the first jobs I was allowed to have was in retail (a clothing store in Dadeland Mall). It was mandatory for every employee to carry a clear, plastic bag. I always thought every retailer did this to curb employee theft.
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LOL! were practically neighbors. I worked @ Macy's The Falls, for my first job and also had to carry that clear pouch!:lachen:
 
TheLaurynDoll said:
I agree. Sally's and other stores used to require your ID and check your provided address against the one on the license. Now, It's just a signature and a phone number.

This is not the first time someone refused to provide a phone number or ID. Most of the time it's for internal records, not to sell your number or something. You could have given them a job number or an old number... but now that you know about the store number substitute policy, then you can use that now too. BUT I will say that corporate doesn't keep all it's employees and management informed of practices, that store manager also probably insists on the customer's phone number first.

Maybe the SA was rude, but her rudeness probably kicked in when you started refusing to make it easy for her to do her job and probably had an attitude (understandably from irritation). And getting buck on customers is not a good look, LOL, I hope you don't visit that location again, they'll think you're "crazy"
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When I went in I did not have an attitude - that would be crazy. When she asked for a number I still was void of attitude - that, too, would be crazy. After she had an attitude then i gave her what she gave me. She was dismissive, rude, denied me service, and was unprofessional - THAT WAS CRAZY.

BTW - When the third cashier finally decided to do the return I said to her, "That's ALL any of you should've done in the first place. Once you finish my return I'll never be back here and I'm sure you'll be happy." she simply replied, "That's not true." :ohwell:
 
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ladylibra_30 said:
The customer who was behind me (actually right on my back) heard me tell the SA that I wasn't moving because I was not being serviced. After the third 'Excuse me!" I did yell at her to wait.

I am glad some of you would have handled the incident differently - but some of you act like you have the patience of Job and I do not have the patience for crap.
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you could have stepped aside while you made your call

just saying tho:perplexed

just ruin errrybody's day along with yours , the customers that get warned to leave didnt even get to get what they came up in there for:lachen: the customers standing in line get yelled at:perplexed
 
ladylibra_30 said:
When I went in I did not have an attitude - that would be crazy. When she asked for a number I still was void of attitude - that, too, would be crazy. After she had an attitude then i gave her what she gave me. She was dismissive, rude, denied me service, and was unprofessional - THAT WAS CRAZY.

BTW - When the third cashier finally decided to do the return I said to her, "That's ALL any of you should've done in the first place. Once you finish my return I'll never be back here and I'm sure you'll be happy." she simply replied, "That's not true." :ohwell:
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Okay, my apologies then. To be a fly on the wall during that interaction.
 
I've only ever been to a Sally's once (in North Brunswick, NJ) and the customer service was ok. I had no problems; sorry you went through that.
 
@Irresistible said- I'll simplify it for you, agree with the OP on everything she says, feels and did and thinks or your not reading, lack reading comprehension or are doing selective reading........
yeah thats the jist of it all ri there!


If you say so. Project away.
 
happylife said:
Valid points.

Asking for a telephone number while conducting business is just simply not a foreign practice. You would probably have to not return someting within the last 30 years to not know that is a common question. the anger just seems really displaced in this situation imo.
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I understand what Happylife is saying, but I also feel that just because "everyone else" does something, that doesn't mean that it's justifiable, "okay", or that anyone else should do it.

Collecting phone numbers in that manner in the US is common practice. But so is Spam. The OP has the right to not disclose this personal information, should she please. The store must respect her wishes. They cannot demand that she disclose her private information, simply because everyone else does it.

OP, I've only been to Sally's once, on the west coast in the US, and I had a great and patient experience. But after reading your post, I am unsure that I will return there if in the US again. Stores need to have policies in place that ensure quality customer service if they want our dollars. Plain and simple.

On the other hand...this little girl sounds like she could have just been acting like an *** - which the store can't always control (if she doesn't have a history of it).
 
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ladylibra_30 said:
@Irresistible said- I'll simplify it for you, agree with the OP on everything she says, feels and did and thinks or your not reading, lack reading comprehension or are doing selective reading........
yeah thats the jist of it all ri there!


If you say so. Project away.
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Seriously, you havent heard (seen) yourself saying this over and over again to anyone that doesnt get how you behaved , like seriously? your really serious? your actually missing yourself saying this all these times? or not knowing your saying it?:look:
 
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ladylibra_30 said:
The customer who was behind me (actually right on my back) heard me tell the SA that I wasn't moving because I was not being serviced. After the third 'Excuse me!" I did yell at her to wait.

I am glad some of you would have handled the incident differently - but some of you act like you have the patience of Job and I do not have the patience for crap.
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Did it ever occur with you in all your anger that she was saying "excuse me" because she could have been trying to get your attention to offer you a solution?

Sometimes we have to step back and look at situations. Well you may not have time for that "crap" well let me tell you this. Lack of patience and kindness gets you no where. So you may want to reconsider that train of thought.
 
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Ladylibra, request that this thread be closed. Everyone has something they get mad about. Your rude isn't going to be everybody else's rude. Some members get pissed if someone weave checks, accuses them of having a weave, telling someone its a weave, etc....I could go on and on. Folks get mad b/c people follow them around, but they are just doing a job and following this so called "protocol" but I assume all of these instances are diff.

Yeah you could have given a fake number BUT you prob werent thinking. Im sure if the cashier had taken the time to explain to you the reasons why a phone number is needed, things could have been different. BUT she didnt. Which is the reason why she got the attitude. From what I read was, you refused the telephone number and she started ringing up someone else like you werent standing there. That is where mess went downhill. ESPECIALLY, since SHE had another procedure she could have followed in situations like yours. Its not like you cursed her out. I can't believe folks are in here tripping and saying YOU were the rude one.

It could have been avoided if the cashier put in whatever code and kept it moving or at least attempted to explain WHY she needed the number. Period.
 
ladylibra_30 said:
When I went in I did not have an attitude - that would be crazy. When she asked for a number I still was void of attitude - that, too, would be crazy. After she had an attitude then i gave her what she gave me. She was dismissive, rude, denied me service, and was unprofessional - THAT WAS CRAZY.
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Judging by some of the feedback I'm seeing, you'd think the cashier owned that Sally's location. She is a cashier there, an employee, and it's required that she provide quality customer service...REGARDLESS of how annoyed she was by the customer's refusal to comply with her wishes.

Personally, I would have fired her. Fortunately (for many and for myself), I no longer work in retail.
 
meka said:
Yeah you could have given a fake number BUT you prob werent thinking. Im sure if the cashier had taken the time to explain to you the reasons why a phone number is needed, things could have been different. BUT she didnt. Which is the reason why she got the attitude. From what I read was, you refused the telephone number and she started ringing up someone else like you werent standing there. That is where mess went downhill. ESPECIALLY, since SHE had another procedure she could have followed in situations like yours. Its not like you cursed her out. I can't believe folks are in here tripping and saying YOU were the rude one.

It could have been avoided if the cashier put in whatever code and kept it moving or at least attempted to explain WHY she needed the number. Period.
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Meka, I agree with this, too. I'm surprised by many of the reactions here (sort of), or at least the passion of these arguments/reactions. I guess it depends on what you feel the issue was: 1) to just return the items and leave the store as quickly as possible, or 2) to have the store and the cashier respect you and your privacy by following an alternative route to resolve the phone number issue.

Perhaps for the OP, #2 was equally as important as #1, and that's OKAY. I don't know how I would have reacted in such a situation...or anyone else here for that matter. I'm happy that it was at least resolved with everyone walking away from it.
 
ladylibra_30 said:
The customer who was behind me (actually right on my back) heard me tell the SA that I wasn't moving because I was not being serviced. After the third 'Excuse me!" I did yell at her to wait.

I am glad some of you would have handled the incident differently - but some of you act like you have the patience of Job and I do not have the patience for crap.
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I lol'd at this for some reason :giggle:
 
I just think most people not understanding all this

would not have jumped on the irate train right away, tis all. Taking issue with the SA and her moving on to customers that were 'complaining loudly, is one thing, but yelling at customers and telling others to leave is a little bit over the top

in fact they had the right to refuse to do anything for you after your yelling and telling people to leave

They would be within their right to request you leave the premises or have the police force you to leave

thats all i have to say

I'm sure I could have talked to that SA, without anger

we are all grown here and been in all kinds of both good and bad experiences and 'being the customer/consumer-customer service' situations and for me at times WAYYY WAYYY worse than this example .....for sure

I Think we all have our own minds and are able to say in truth and fact that we would not have handled it this way

its our reality

just like the op has hers

The other night my daughter went into CVS and bought something for me, and bought the wrong thing, i sent her back to exchange it, it was a simple difference between it being the store brand/name brand , they wouldnt do it, she called me in the car from her cell

I went in, did not yell at anyone, they explained their policy , to not take exchanges/returns after 10 pm. I said calmly well one of ya'll are going to give my money back out of your pocket then and fix the register in the morning, calm as could be, to boot the guy had raised his voice at my daughter, I wanted to go in raising mine, I did not, I said you have no right to raise your voice whatsoever, totally calm, I got my money back and a huge apology, and the guy was willing at that point to take it out of his pocket even

I would have got nowhere up in there screaming and yelling and going off and demanding things, only the sheriffs called on me, I thought to report the guy, but did not, he's an older guy and not the brightest bulb, Probably just very blessed in these times to have his job, man it just aint that serious to ruin someone's life and seek to dagger their soul and and seek that they suffer over something so small

it really aint that serious to me :nono:

ETA and like you said in your OP , Karma, maybe when I mess up someone will spare me have mercy on me now and not seek to totally ruin me

but your Karma would be no mercy, they would be out for blood if you should mess up at all LOL
 
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amwcah said:
Please lock this thread!
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Y?

Many of us refer to each other as sisters. if you can subscribe to that train of thought then it is easy to understand that sometimes members don't agree....just like fam members tend do at times.

Boy, i can't tell u how many times I started off with an opinion about a thread after reading the first couple posts, then after seeing the progression of the thread I changed my view due to the other poster's points of views.

Our fellow member wanted to share some concerns. This thread is just as valuable as any other thread imo.
 
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meka said:
Ladylibra, request that this thread be closed. Everyone has something they get mad about. Your rude isn't going to be everybody else's rude. Some members get pissed if someone weave checks, accuses them of having a weave, telling someone its a weave, etc....I could go on and on. Folks get mad b/c people follow them around, but they are just doing a job and following this so called "protocol" but I assume all of these instances are diff.

Yeah you could have given a fake number BUT you prob werent thinking. Im sure if the cashier had taken the time to explain to you the reasons why a phone number is needed, things could have been different. BUT she didnt. Which is the reason why she got the attitude. From what I read was, you refused the telephone number and she started ringing up someone else like you werent standing there. That is where mess went downhill. ESPECIALLY, since SHE had another procedure she could have followed in situations like yours. Its not like you cursed her out. I can't believe folks are in here tripping and saying YOU were the rude one.

It could have been avoided if the cashier put in whatever code and kept it moving or at least attempted to explain WHY she needed the number. Period.
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I understand/respect the difference of opinions and P-O-V but I don't understand (and perhaps it's not meant for me to understand) the members who obviously didn't read and then proceeded to comment. When I decided to post my story yesterday I was prepared for the different P-O-V but not this projecting stuff. It's a trip.
 
I think people are taking offense simply because we don't agree with OP. I didn't say she was a "angry black" woman but it seems in that situation she was acting like one. Being upset is one thing but to turn around and take your anger out on someone else is unnecessary. The customer behind her was trying to do the thing same thing she was finish her transaction and leave now what if she went bananas on OP? The whole situation would have been blown out of proportion
 
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ladylibra_30 said:
I understand/respect the difference of opinions and P-O-V but I don't understand (and perhaps it's not meant for me to understand) the members who obviously didn't read and then proceeded to comment. When I decided to post my story yesterday I was prepared for the different P-O-V but not this projecting stuff. It's a trip.
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Seee you said it again:grin:

I did read, why do you keep saying that any comment that doesnt agree with your behavior, that we did not read , or lack reading comprehension or are doing selective reading <<<<<<< you said those things in numerous other posts just like you have here

girl its just simple, some dont agree with how you handled the situation

its not a mis-read:nono:
 
meka said:
People keep saying its so simple for her to give a fake number but it would have been just as simple for the cashier to follow the procedure for people who don't want to give out their number. Surely she has run into this before. Just do your job. That is what she gets paid to do. If she had said "well ma'am the reasons we ask for your phone number are xyz, but if you are uncomfortable with that then this is what I can do", it may have went a little better. This is about customer service. After Ladylibra refused to give her the number, she should have explained why. I have worked retail and when I had to ask for a number, and customers asked why, I explained. If they refused then we had a way around it. Surely I would not have started helping someone else while this customer was in my face.
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Yes, but she gave herself a heart attack and showed her entire tail in that establishment for no real reason. Some stuff is just not worth the energy. She has every right to call that cashier on her attitude, but to mirror that with the same attitude is counter-productive. I have my moments too so I understand, but where was the decorum? :lachen::lachen:

Every time I see someone in a store going slam off on a cashier, I always feel bad for the cashier. :lachen:

All in all, calling corporate was the right thing to do, in my opinion. Stooping down to her level to prove a point is a bit much though.
 
Please stop telling people to lock their threads. We can disagree without all of that. No on in here is name calling etc. Why do that? If you don't like the direction a thread is going, stop going into the thread.
 
Thats terrible! I've never had a bad experience at Sally's...they are always very helpful. I refuse to go to those Korean BSS, but I'd go to Sally's anyday. Its funny reading that everyone is talking about Spanish because at my Sally's, there are black women who work there. I guess things are different everywhere.
 
No one has to agree with anyone about anything. But it has happened and it can not be changed. So to continuously ask a person to unfeel the way they felt probably isnt going to work. Everyone is different we cant brow beat someone. She posted her experience and her reaction. People post about bad experiences in hair salons and how they went off all the time. No one really defends the stylists who deal with unrealistic requests from customers everyday. People ask for the Halle cut and get mad when they dont look like Halle! Im just saying...

Sales Associates are taught to deal with irate customers. They are taught to SYMPATHIZE with the customer, VALIDATE their feelings and DIFFUSE the situation. They are put in the line of fire its their job to represent the company!

MAYBE the OP was irritated and her actions contributed to the situation. But the FACT of the matter is if the SA would have DIFFUSED the situation and spoke to the OP in a calm tone (IRRESPECTIVE TO THE OP's TONE) SYMPATHIZED with her and VALIDATED her concerns about not wanting to give her phone number or a false one. Im sure things would have been handled different. The SA could have then tried to speak with another associate to see what could be done if anything to over ride the screen.

SA is the face of the company and she allowed a customer to leave unhappy she failed!

Every customer counts and every interaction counts. A phone number isnt worth losing a customer. The SA should have showed the other customers how much their business is valued in how she handled this situation. And if she had dealt with it instead of disregarding it she wouldnt have had the customer causing a scene or holding up the line.

Why didnt the other associates help the lady waiting in line since she saw the SA was dealing with an irate customer?

You could look at this from 87 different angles its still bad customer service no matter how the OP reacted!
 
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I wish I was taught to deal with irate customers, lol.. One of my coworkers got fired for fighting a customer b/c the lady threw a heavy appointment book at her head and reached over the counter to punch her in the face.

She was mad b/c our policy on returning pictures had changed. Whew! But she got fired b/c on camera all you saw was a trash can being thrown in the direction coming from behind our counter, doesn't matter what the we or the witnesses said... and she was threatened with voodoo and a snake in her car. I had to leave the public alone for a while after that..

but I digress, lol...
 
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