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The sandwich technique

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MAMATO

Well-Known Member
No, no ... this is not a new hair growth secret ... sorry :grin:

For the few months I’ve been on the board, I’ve seen a couple of threads going crazy, I hope this one is not going to end up like that. Most of the time, people on both sides are just trying to share their opinions but unfortunately the way they phrase them can be perceived as offensive to the other sides who would overreact and so on so forth. That doesn’t mean the first intention was to offend the other OP, but we are all humans and all have different ways to perceive or interpretrate messages from other people.

All that to suggest a simple communication technique I’ve learned over the years that help in being constructive when sharing opinions with others ‘The Sandwich Method’. It’s an excellent way to send a constructive opinion to another OP, whitout being too critical or perceived as being negative. The method is simple 3 opinions : 1 positive+1 constructive +1 positive.

Eg : Lets say, you think an OP is using too much heat in her SO famous regimen. Whether your opinion is right or not, it is another story, but the way you’ll express it to her is very important. Try to avoid the : <<Way too much heat in your regimen, girl, we all know in LHCF that is not good for hair. With a regimen like yours, people can end up baldheaded.>>

Comment >>:Quite right (per LHCF standards)
Communication skills>> :Ouch!!

The Sandwich method suggestion would be :

-1 positive opinion to prepare the field :<<I think your hair is gorgeous, it’s so shiny and thick I really love the swang.>>

-1 constructive opinion to send the message :<<But be careful, too much direct heat can be damaging for most types of hair, so it wouldn’t be a bad idea to ease up on it as much as possible to avoid excessive breakage overtime.>>

-1 positive opinion to close the deal : <<But again, you know your thing girl, maybe your bi-weekly protein treatment really makes the difference. Your hair is so pretty I really need to try a thing or two in your regimen. Keep up the good work, obviously that works for you.>>

This thread is only a suggestion and is not meant to educate people on how to behave. Not at all, I think people on the board are very polite and I really like the atmosphere in general. Communication skills have nothing to do with politeness, they are what makes the difference when you want to close a deal with a difficult client, and let me tell you that method really made a difference in my carreer. Hope the thread is helpful. If it is not, sorry about that and just bypass or ask the moderators to shut it down, I won't take offenseJ



PS : Sorry for the long thread, specially for my english which I know is not on point yet. Let me tell you I am trying hard girls, it’s coming, it’s coming… gimme a couple of months though J
 
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I remember learning about this technique in my employee relations class a couple of years back. Very helpful.
 
Good tips, but I like to say things straight up or not at all.
That's why most of the time here on LHCF, I say nothing at all.
 
Well, you know what Dr. Phil says - everything you say before the word "but" in your sentence was basically a lie. :lachen:


Girl, you know the premium placed on "keeping it real" around here. How are folks going to continue to "keep it real" if they are spending all their time fishing for mandatory positives?:lachen:

I do agree that some of us could use a lil more tact in our dealings, though.:look:
 
"Its time to get excited about your life!":look:

Real Talk--- Dr. Phil was on point tho

:lachen::lachen::lachen:

I used to love me some Dr. Phil. :lachen:

"It takes a 1000 "at-a-boys" to make up for one "you'll never be good enough"/"you're nothing/insert negative phrase"

He was on point.
 
Feel. Felt. Found. it's something I learned in publicity and promotions. When someone makes a statement that you do not neccessarily agree with, you say "I understand how you feel...i felt the same way...but i've found..."

works like a charm.
 
Feel. Felt. Found. it's something I learned in publicity and promotions. When someone makes a statement that you do not neccessarily agree with, you say "I understand how you feel...i felt the same way...but i've found..."

works like a charm.

before that sentence was even finished i felt "better" lol. need to try that!
 
i remember something like this on Family Guy, except Stewie called it the 'compliment sandwich,' where you start with something good, something constructive in the middle, and then end with something good. :grin:
 
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