Curlbox

[1QTPie]

"Keyboard courage," really? Anyway....

The way she handled the backlash initially is what turned me off, it wasn't just about sulfates and cones. A lot of people expressed their disappointment about the two full size products containing ingredients that a large majority of the natural community try to shy away from, the talks of cancelling memberships didn't really begin until she started responding to the criticism she was receiving. I was willing to give her another couple of months until I saw the instagram posts and some of the things she tweeted. I'm all for uplifting black business, but you gotta give me a reason to do that.....you simply being black is not enough, sorry hun. You have to leave those emotional responses at the door. To post "Who Cares What They Think?" and other messages similar to that one made me think that she's not even willing to possibly concede to the fact that there were some major areas to improve things and at least hear out what some of her paying customers had to say. Some of the backlash she received was constructive, not all of it was about "tearing her down over sulfates." I just wish she wouldn't have responded the way that she did and instead waited to release the unboxing video addressing the concerns in a more professional manner.

Yes. Keyboard courage. There's a lot of typing, but when there is an opportunity to speak up, there's complete radio silence. The worst thing you can do in a complaint letter is to tell someone how to run their business. When the time came to speak up, nothing was said on the phone. Where was all of the passion then? People came right back to this thread to pound really hard on their keyboards.

I do get what some of you are saying and I acknowledged that no one should allow anyone to speak to them disrespectfully and when I first typed in this thread that I hadn't gotten that far and I agree. Cancel. Don't take it. But don't think that everything posted has something to do with you either. Vanity causes a lot of confusion.

I sent my July box to my best friend, who is natural, and she loved it. I didn't. To complain about something that was never promised makes no sense. The company has been around for 7 months and it makes me wonder how many other black businesses have been sabotaged because we expect too much. (Again, this isn't about the owners implied attitude problem, I'm not even addressing that.)

All in all, these are just my opinions, I'm a consumer just like the rest of you, I just think sometimes we dogpile and put out disinformation and it's dangerous.

 

[The Princess]

Anyone read any updates of when subscriptions will be available.

Note: I'm already tracking how some of you feel about this service.

 

[KinkyGenius]

Yes. Keyboard courage. There's a lot of typing, but when there is an opportunity to speak up, there's complete radio silence. The worst thing you can do in a complaint letter is to tell someone how to run their business. When the time came to speak up, nothing was said on the phone. Where was all of the passion then? People came right back to this thread to pound really hard on their keyboards.

I do get what some of you are saying and I acknowledged that no one should allow anyone to speak to them disrespectfully and when I first typed in this thread that I hadn't gotten that far and I agree. Cancel. Don't take it. But don't think that everything posted has something to do with you either. Vanity causes a lot of confusion.

I sent my July box to my best friend, who is natural, and she loved it. I didn't. To complain about something that was never promised makes no sense. The company has been around for 7 months and it makes me wonder how many other black businesses have been sabotaged because we expect too much. (Again, this isn't about the owners implied attitude problem, I'm not even addressing that.)

All in all, these are just my opinions, I'm a consumer just like the rest of you, I just think sometimes we dogpile and put out disinformation and it's dangerous.

I mean, you really think it boils down to people being "afraid" to speak their minds via phone conference? We're all grown here so I would certainly hope that's not what you think. I think it has more to do with what someone else stated, "I think most were done and had their minds made up after her tweets and instagram. Why bother at that point?" or they decided to express their dissatisfaction via another route (i.e., privately sending a letter/e-mail which for some reason you found fault with that as well).

Some black businesses don't prosper because of sabotage, I'll agree with you there but some black businesses don't prosper because they shoot themselves in the foot. Don't come at me sideways when I express constructive criticism (has nothing to do with telling her how to run her business) and then expect me to continue supporting you because you're black. I'm sorry, but miss me with that logic. I @'d her via Twitter when everyone was going in on her about the July curlBOX expressing that I was disappointed and making the suggestion to have the sample products contain the controversial ingredients not the full sized products and her response was "Oh, that's how you feel? Next...." and then shortly deleted it and all other unprofessional responses from her Twitter. I don't get how some of you can defend that, find fault with us for not wanting to support that or either you're greatly missing the point. Again, the cancelling of subscriptions was caused by her unprofessionalism dealing with the fallout from the July curlBOX not simply because of the content of the box.

She's coming out with curlBOX Natural and I'm excited to see what comes of that. It seems like she absorbed some of the critique and is in the process of implementing some of the ideas but again she should have done that first instead of voicing all of the emotional, unprofessional responses. Hopefully she takes this as a learning experience and continues to improve/grow her business.

 

[Pompous Blue]

I mean, you really think it boils down to people being "afraid" to speak their minds via phone conference? We're all grown here so I would certainly hope that's not what you think. I think it has more to do with what someone else stated, "I think most were done and had their minds made up after her tweets and instagram. Why bother at that point?" or they decided to express their dissatisfaction via another route (i.e., privately sending a letter/e-mail which for some reason you found fault with that as well).

Some black businesses don't prosper because of sabotage, I'll agree with you there but some black businesses don't prosper because they shoot themselves in the foot. Don't come at me sideways when I express constructive criticism (has nothing to do with telling her how to run her business) and then expect me to continue supporting you because you're black. I'm sorry, but miss me with that logic. I @'d her via Twitter when everyone was going in on her about the July curlBOX expressing that I was disappointed and making the suggestion to have the sample products contain the controversial ingredients not the full sized products and her response was "Oh, that's how you feel? Next...." and then shortly deleted it and all other unprofessional responses from her Twitter. I don't get how some of you can defend that, find fault with us for not wanting to support that or either you're greatly missing the point. Again, the cancelling of subscriptions was caused by her unprofessionalism dealing with the fallout from the July curlBOX not simply because of the content of the box.

She's coming out with curlBOX Natural and I'm excited to see what comes of that. It seems like she absorbed some of the critique and is in the process of implementing some of the ideas but again she should have done that first instead of voicing all of the emotional, unprofessional responses. Hopefully she takes this as a learning experience and continues to improve/grow her business.

ShyIntellect And let the church say AMEN!!!

 

[kupenda]

damn lol. yall go hard. worth my lil six fiddy just reading this...

 

[TheMenAllPause]

damn lol. yall go hard. worth my lil six fiddy just reading this...

Well worth the $6.50!!!! Lol

 

[JBunnie]

kupenda, TheMenAllPause, LOL

 

[gforceroy]

Anyone get the new curl box yet? I looked up the contents and I am kinda excited about the products....better than last months box! Hopefully I get mine by the end of next week.

 

[TopShelf]

Anyone get the new curl box yet? I looked up the contents and I am kinda excited about the products....better than last months box! Hopefully I get mine by the end of next week.

How did you see the contents?

 

[gforceroy]

How did you see the contents?

I just googled it. I was surprised that I found a blog post and a YouTube video on it already.

 

[The Princess]

I watch a couple of the videos and the contents are nice for this month. In one of the videos she stated the subscriptions openings was posted on instagram. I don't have a instagram or any social media account. So I guess I will not know.

 

[JBunnie]

Got mine yesterday, I'm canceling ASAP

 

[greenandchic]

Got mine yesterday, I'm canceling ASAP

Spill the beans JBunnie.

 

[JBunnie]

Maybe I was confused, was the August box supposed to be the natural CurlBox? Because a lot of the products have silicone.... and I thought cones weren't present in natural products......

Even so, I'm not going to continue to pay $20 a month for products I've already heard of and are easily accessible to me. I will admit that smaller companies that are less known might not have the revenue to provide large amounts of samples for a subscription service, so that might be out of her control........

What really sealed the deal for me was the fact that on the back of booklet that explains the contents of the box she had the "Good things come to curls who wait" graphic on it.... And after last month and all her unprofessional responses to the backlash I thought she would stop responding to people in such a manner. But apparently she thinks it's ok to still take shots at people who didn't automatically abandon her service after the incident. Underneath the phrase were pictures of a CurlBox Natural and a CurlBox Baby box. So maybe August wasn't supposed to be a natural box. She could have easily put, "coming soon" or something else to denote that new things are to come. She is spending so much time thinking of "clever" phrases and tweets that are really backhanded comments towards her customers that she's not explaining her service(s) properly. Obviously I'm confused as to if CurlBox Natural is supposed to be just one box or if it will be a new sector of CurlBox. I'd rather know that information than have to sense her bad attitude via the internet and the damn box itself.

In my opinion she is rude, unprofessional and has little business sense when it comes to customer service. Maybe I'm being sensitive, but I'm allowed to be sensitive with my money so I'm typing up the email now.

 

[JBunnie]

And maybe CurlBox just isn't geared towards us. We're on the forum, asking questions, sharing product reviews, etc... So we are already familiar with so many products that finding something new for the ladies of LHCF might be quite the challenge. I used to subscribe to BirchBox and I LOVED it!!!! So many things I haven't heard of and seen; I was in love! But I'm not a beauty (makeup, cleansers, moisturizers, etc...) PJ so maybe that's why everything was so foreign to me. (But my sister is a beauty PJ and she was exposed to many new products via my BirchBox subscription as well) I am however a curly hair PJ so maybe that's why haven't been very impressed. Not to mention the curly hair product business boom is fairly new, so I do understand that she may not have as many vendors to choose from. I'm still not going to pay $20 a month for anyone's attitude, plain and simple.

 

[gforceroy]

I just got my curlbox! I am really excited to try the Carols daughter hair milk pudding. That alone is worth 22 dollars! The others products are cool too..except this small sample of twisted sister stuff...it sucks I have tried it before and it just sits there..but maybe it will work for someone else...

 

[TopShelf]

August Curlbox....I am excited about trying everything except the twisted Sister product.

I love the nothing but deep conditioner so I am hoping that this products will allow me to get to know the line much better.

I like to have different deep conditioners to use so I will definitley give the olive oil dc a shot.

Very few curling creams have failed me so I have faith in the Cantu product

 

[greenandchic]

^^
The Hair Milk Pudding sound intriguing.

 

[cutiebe2]

August Curlbox....I am excited about trying everything except the twisted Sister product.

I love the nothing but deep conditioner so I am hoping that this products will allow me to get to know the line much better.

I like to have different deep conditioners to use so I will definitley give the olive oil dc a shot.

Very few curling creams have failed me so I have faith in the Cantu product

Honestly I think this is what @JBunnie was talking about when she said this box may not be for more experienced curlies. I have heard of and seen all the contents in that box. If I really wanted it, I would have tried it already. The box is disappointing IMO. Again, JMHO

 

[Seamonster]

the box looks pretty good to me

 

[cutiebe2]

I just got my curlbox! I am really excited to try the Carols daughter hair milk pudding. That alone is worth 22 dollars! The others products are cool too..except this small sample of twisted sister stuff...it sucks I have tried it before and it just sits there..but maybe it will work for someone else...

okay see I could see curlbox as a way to get discount items because the Carols Daughter alone is a discount with this box. But I would love to see her add interesting thing like accessories, hair towels, etc etc etc from companies we haven't heard of, if that is possible, just to add something new.

 

[TopShelf]

Honestly I think this is what @JBunnie was talking about when she said this box may not be for more experienced curlies. I have heard of and seen all the contents in that box. If I really wanted it, I would have tried it already. The box is disappointing IMO. Again, JMHO

What do you mean by "experienced curlies". This is my 3rd time going natural since 1999 and I have had, gave away, exchanged, and returned tons of products. So I think I more than quialify as an "experienced curly".

I've seen similar products to these but similar does not mean the same. Also, I would rather spend $20 on these as a package then to continuously buy each of these at the retail price. Also, quite often products are discontinued and you then need to search for replacements, this gives me the opportunity to find back-ups before I get to that point.

 

[KinkyGenius]

the box looks pretty good to me

I'd say this August box was better than the July one that's for sure. I'm still glad I cancelled after the July box because I thought one of the main purposes of this service was to allow us to sample products that were not as accessible; products that I have to order online, pay shipping and wait to get to me in order to test them out. Still curious to learn more about curlBOX Natural though.

I received a sample of the Carol's Daughter Hair Milk Pudding with my last CurlMart purchase and was really impressed by it, esp since I don't usually care of that product line. The only cone I seen in the pudding was PEG-12 Dimethicone but that's water soluble so overall a pretty decent product with nothing too controversial in it.

 

[gforceroy]

okay see I could see curlbox as a way to get discount items because the Carols Daughter alone is a discount with this box. But I would love to see her add interesting thing like accessories, hair towels, etc etc etc from companies we haven't heard of, if that is possible, just to add something new.

I agree..that would be cool if she included hair accessories or whatever instead of just products.

 

[serenity34]

she posted on facebook she is opening up subscriptions on sunday at 8pm

 

[Ogoma]

What do you mean by "experienced curlies". This is my 3rd time going natural since 1999 and I have had, gave away, exchanged, and returned tons of products. So I think I more than quialify as an "experienced curly".

I've seen similar products to these but similar does not mean the same. Also, I would rather spend $20 on these as a package then to continuously buy each of these at the retail price. Also, quite often products are discontinued and you then need to search for replacements, this gives me the opportunity to find back-ups before I get to that point.

Carol's Daughter has at least a 15% off sale once every other week. You could have gotten the product cheaper by buying it directly from her.

 

[cutiebe2]

What do you mean by "experienced curlies". This is my 3rd time going natural since 1999 and I have had, gave away, exchanged, and returned tons of products. So I think I more than quialify as an "experienced curly".

I've seen similar products to these but similar does not mean the same. Also, I would rather spend $20 on these as a package then to continuously buy each of these at the retail price. Also, quite often products are discontinued and you then need to search for replacements, this gives me the opportunity to find back-ups before I get to that point.

I thought the point of this box is to either hear about new products, or get products at a serious discount so that its worth it. She kept talking about how this box is going to be the best every since its her birthday month. Carol's daughter is known to everyone so it terms of trying new things I don't see it. Thats why as I said its worth it to get things at a discount. But on the other hand as people pointed out, you can get the stuff even cheaper than that from other places.
When I said experienced curlies I was playing off what the above poster just said in terms of having tried many different products so having names people has seen before is a bit disappointing. If you have tried tons of products as well but feel differently about the box then that is your prerogative.

 

[gforceroy]

Carol's Daughter has at least a 15% off sale once every other week. You could have gotten the product cheaper by buying it directly from her.

It would not be cheaper. That was just one of the products included with the box....3 dollars and 30 cents of savings is not even enough to cover the cost to ship the product....

 

[The Princess]

she posted on facebook she is opening up subscriptions on sunday at 8pm

Yes. I will be there.

 

[TopShelf]

Carol's Daughter has at least a 15% off sale once every other week. You could have gotten the product cheaper by buying it directly from her.

Shipping always cancels out such a small discount.