Ericka
New Member
I purchased a FHI special edition platform 1inch flat iron back in may. Needless to say the iron was great but I noticed the white lettering on the back of both plates were smearing after 2 uses. I called to let them know the problem and to let them know that I was returning it because of this problem. There refund policy was 100% satisfaction guarantee. I was not satisfied with this problem and was kind of curious that it was fake.
I returned it within the 30 day period and was then waiting on my refund. 8 days later no refund, so I called spoke with a representative who handles refunds (Sandra) and she said that they received the package and was going to issue me a refund which takes 2-3 business day to reflect on my account. A week later no refund to my account, so I called to see what was up. Spoke to Sandra who then checked the notes on the account and basically the supervisor denied my refund because she said I altered the flat iron. HOW IS SMEARING OF LETTERING ALTERING THE PRODUCT??? I use a heat protectant on my hair and that should not cause the lettering to smear.
I really think it was a fake because I just recently purchased a FHI Runway and the size and even font of the lettering is different and doesn't smear. Even though it's a different model the lettering is usually universal on each model which I seen at my stylist salon and he has every FHI flat iron there is. Basically they have the product and denied my refund. When I called back with a rep from my bank on the line the supervisor Demaris who denied my refund put us on hold for 5 mins and then hung up. She was also avoiding my calls for the last few days when I wanted to talk to her about why was my refund denied. I left numerous messages and she never returned any of my calls. I had to have someone else call and ask for her giving them a different name.
LADIES BEWARE OF THIS COMPANY (www.thebeautyplace.com) there a straight fraud. I'm currently disputing the charge with my bank and have all documentation such as deliverly confirmation that they received the package. The only thing is I didn't take pictures of the product before I sent it back. I'm not sure if I'll need this but in no way shape or form did I alter the product. I wasn't satisfied with the smearing of lettering and imply wanted my money back.
I'll update you ladies on the status when anything changes.
I returned it within the 30 day period and was then waiting on my refund. 8 days later no refund, so I called spoke with a representative who handles refunds (Sandra) and she said that they received the package and was going to issue me a refund which takes 2-3 business day to reflect on my account. A week later no refund to my account, so I called to see what was up. Spoke to Sandra who then checked the notes on the account and basically the supervisor denied my refund because she said I altered the flat iron. HOW IS SMEARING OF LETTERING ALTERING THE PRODUCT??? I use a heat protectant on my hair and that should not cause the lettering to smear.
I really think it was a fake because I just recently purchased a FHI Runway and the size and even font of the lettering is different and doesn't smear. Even though it's a different model the lettering is usually universal on each model which I seen at my stylist salon and he has every FHI flat iron there is. Basically they have the product and denied my refund. When I called back with a rep from my bank on the line the supervisor Demaris who denied my refund put us on hold for 5 mins and then hung up. She was also avoiding my calls for the last few days when I wanted to talk to her about why was my refund denied. I left numerous messages and she never returned any of my calls. I had to have someone else call and ask for her giving them a different name.
LADIES BEWARE OF THIS COMPANY (www.thebeautyplace.com) there a straight fraud. I'm currently disputing the charge with my bank and have all documentation such as deliverly confirmation that they received the package. The only thing is I didn't take pictures of the product before I sent it back. I'm not sure if I'll need this but in no way shape or form did I alter the product. I wasn't satisfied with the smearing of lettering and imply wanted my money back.
I'll update you ladies on the status when anything changes.
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Thanks for warning all of us, hopefully no one else will buy from them and have to go through this crap. Selling fake FHI's? Wow.
