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This has happened to me when I used too much setting lotion. I find it helps to really dilute if you do use something like this. A little oil or something like frederic fekkai glossing cream or a dab of vita pointe should do the trick. HTH
Use a finishing creme or oil as the ladies have suggested but just a small amount until the hair softens. If you are using a liquid lotion, you have to seriously dilute it to avoid the crunchy hair. I use a foam wrap in a pump and I only use one small pump on soaking wet hair. I apply it on the mid length to the ends only, it doesn't go anywhere near my roots.