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I read something somewhere and did a search on ask jeeves, and I found a court case where Pantene (and other companies) were being sued because researchers found out that they claimed to IMPROVE the hairs condition, but it doesn't actually IMPROVE it, it just kinda sits there..it doesn't really improve it, but it doesn't make it any better. The placebo effect. I'll try to find the link for you.
That's awful. She must have had a reaction to some ingredient in it. Well, I've heard that these products are not for regular use, like every day. However, it works for some.
I just purchased S&S conditioner but I haven't used it yet. I absolutely love their Hydrating Curls. I use it for CO rinses, regular & deep conditioning, as well as an ingredient in my homemade moisturizing spray. I'm hoping to have even better results with S&S
editing to add:
Pantene is my primary conditioner of choice right now. I like to switch up my products about every 3 or so months