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Why did you change from using them and what do you use now?
I love the Pantene Relaxed and Natural line. I have never had any problems with it. The shampoo makes my hair feel soft and it detangles.The R&N mask moisturizes and strengthens my hair when I use it with a heating cap. I actually attribute my healthy hair growth to the use of this line.
The Pantene R&N Breakage Defense Mask is one of my staples. I have to have it! I don't see this product as being bad though, aside from having cones, but my hair just loves it! Iit!!
I've found that Pantene products make the hair feel good while it's wet and when you rinse, but they don't really and truly moisturize the hair.