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JCPenney Salon Says "we don't do African American hair."
- Thread starter Dauntless
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chestnutblonde
Well-Known Member
I found BILLYHO666's (commenter on youtube) comment to be quite offensive.
Dauntless
New Member
Yea alot of the posts on youtube refering to this topic seem like that are pretty clueless....I think she is right for being upset...JCpenney salons are supposed to be uni-sex and multicultural....I mean it's not just white people who shop there so why would they only serve white customers? I think they should hire stylists that are able to style all types of hair..or at least have a few folks on staff that can be versatile...Yes if a stylists saw my hair and knew she couldn't do it or was scared to try from lack of expriece yes I would want her to tell me upfront but I would expect there to be someone who could handle my hair at a place like jcpenny or refer me to another salon (politely).....
SignatureBeauty
New Member
My JC Penny have black and white stylist and do all hair! I am in Texas to if anyone know where The Woodlands Mall is at.
Menina Preta
Well-Known Member
The JCPenney Salon near me does do Black hair. To be honest though, if I was the receptionist, I would've just said that we won't do your hair due to the thinning at the scalp, b/c it may exacerbate the issue and left it at that.
Also, perhaps it's just me, but if I walk into a white salon and they say "we don't do AA hair," I wouldn't be so offended to sue. I'd rather they be upfront then mess up my hair in the process. Our hair is different than other ethnic groups' hair. And though she was just asking for a color, what did she expect them to do in the end? Send her out with wet hair or blow dry or try to roller set well?
Also, perhaps it's just me, but if I walk into a white salon and they say "we don't do AA hair," I wouldn't be so offended to sue. I'd rather they be upfront then mess up my hair in the process. Our hair is different than other ethnic groups' hair. And though she was just asking for a color, what did she expect them to do in the end? Send her out with wet hair or blow dry or try to roller set well?
On the real, I don't want anyone touching my head who tells me that they don't think they can do it properly, but this is a case of discrimination to me. The manager even apologized without offering to address the issue - that there is no different technical proficiency required to dye different hair textures, esp. where it appeared to be a simple black dye job.
WOOOOO at taking a wig off in front of news cameras.
WOOOOO at taking a wig off in front of news cameras.
yuriko
New Member
Lets be real, hair dye is hair dye, its the same for everyone.
I have had my hair done by white stylists so many times, my hair is not relaxed bone straight, it get quite wild. The white stylist tend to be extra careful with my hair, lol. And it is actually a good thing. When my white italian dude used to perm my hair, he would set a timer before he started. It is discrimination, there is no excuse.
I have had my hair done by white stylists so many times, my hair is not relaxed bone straight, it get quite wild. The white stylist tend to be extra careful with my hair, lol. And it is actually a good thing. When my white italian dude used to perm my hair, he would set a timer before he started. It is discrimination, there is no excuse.
ChocalateDiva
Well-Known Member
I dont think it is racism. If they are not normally doing AA hair, then they may feel as though they are not proficient at it.
yuriko
New Member
I have to disagree, its just hair at the end of the day.
I understand that they may not be trained to do relaxers or what not. But who can't refuse a person service because you they are black. Black people are not mythical creatures. Hair dye is hair dye. The stylist should have had a consultation with her and discussed what service she wanted done. It was wrong for the receptionist to shoo her away.
_belle
New Member
do you really think they really refused because she was black or if they fawked it all up they would have a REAL case on their hands?
granted, I think they SHOULD get some stylists that can work with AA hair and i do think the receptionist said it in an insensitive way. . .
but if they sat her down and did the same thing they did to sally's hair to hers, and jacked it all up, I would have a bigger problem with that
yuriko
New Member
I see where you are coming from, but I have white friends who have hair that is just as kinky as mine, I don't believe that if one of them had walked in there, they would have sent them away saying "we don't do kinky hair"
Its something to think about, the fact that some white people seem to think we are magical creatures, hence they are not capable of putting color in a black woman's hair is a bit ridiculous
This is gonna be a bad lawsuit for them
Menina Preta
Well-Known Member
You do have a point, but still it's a bit daunting to do a service on a hair type that you're not proficient with. I've never dyed my hair, so I'm not sure of the steps involved or how dependent dye is on someone's texture.
Even if texture has nothing to do with the dying process, what will they do to her hair once it's done? Just leave it wet? I've never had my hair done by a White person (only Blacks and Latinos), b/c I'm just very skeptical of their proficiency in Black hair care.
yuriko
New Member
You do make a lot of sense. But I believe the woman felt discriminated against because she was shooed off by the receptionist. If she had had a consultation with a stylist, and a stylist explained to her that she didn't feel comfortable putting dye in her hair for whatever reason, it probably would not have resulted in a lawsuit
_belle
New Member
this, I completely agree with. . . I mean, it was probably the way the receptionist, of all people, said it. . .
but then again, I wouldn't want the woman to have come in, sat down, waited for a stylist only to be told that she didn't know how to do her hair. . . and I am sure the woman would have thrown a fit then too & said something like 'why didn't the receptionist tell me that'
So I guess it is a thin line. . . and I imagine that if I was the woman and I care to the stylist and everyone was pale doing pale hair. . . i would have just left
_belle
New Member
@ magical creatures. . . 
DDTexlaxed
TRANSITION OVER! 11-22-14
This J C Penny's is just looking for trouble, then. A lot of my friends have gone there to get their hair done. This is just foolishness. I just think this woman was embarrassed publicly and decided to fight back. C'mon, U can't put a color in her hair? Anyone can do that! I hope this teaches a lesson to this J C Penny. Treat all people with respect and dignity.
yuriko
New Member
this, I completely agree with. . . I mean, it was probably the way the receptionist, of all people, said it. . .
but then again, I wouldn't want the woman to have come in, sat down, waited for a stylist only to be told that she didn't know how to do her hair. . . and I am sure the woman would have thrown a fit then too & said something like 'why didn't the receptionist tell me that'
Yeah I see where you are coming from, you don't have a woman sit down for an hour only to tell her you can't do your hair. I guess I say this because I frequent white salons quite frequently. The receptionist usually takes me back to one of the stylist (who might be working at the time). They usually only make me wait a few minutes, because whatever you are doing, its ok to take a quick 5 minute break, like in between cutting and styling to do a quick consultation with a new client. Maybe I am just to used to better customer service than they had at this JCPenny salon. But I agree, to serve customers well and properly, you do have to walk a fine line
RubyWoo
Well-Known Member
Evivany, you're making too much sense! I agree with everything you're saying
! It is also silly to say they can't do AA hair when we all know here that the textures(hair types) of black folks hair varies soooo greatly. It was irresponsible and quite frankly stupid for the receptionist to even say that. A stylist should do a consultation (as evivany stated) to determine if the could do the hair or not.
Also, some people have to keep in mind that this woman is in her 60s. She said that she had to face and experience overt racism back then. On that note, I can see why she felt compelled enough (emotionally) to sue. I hope she wins too because i think she definitely has a case!
! It is also silly to say they can't do AA hair when we all know here that the textures(hair types) of black folks hair varies soooo greatly. It was irresponsible and quite frankly stupid for the receptionist to even say that. A stylist should do a consultation (as evivany stated) to determine if the could do the hair or not. Also, some people have to keep in mind that this woman is in her 60s. She said that she had to face and experience overt racism back then. On that note, I can see why she felt compelled enough (emotionally) to sue. I hope she wins too because i think she definitely has a case!
MD_Lady
Well-Known Member
If someone thinks "black hair" is worlds apart from "white hair", I'd rather them tell me they couldn't do my hair than try and wind up messing something up.
Carrie A
Well-Known Member
No excuses. This is blantant discrimination. We've got to stop making excuses for folks who discriminate against us. All cosmotologists in the state take the same licensing exam. Someone who has expertise in coloring hair should be able to dye any woman's hair temples. I agree with envi that the woman should have been given a consultation. During that time it could be disclosed that the staff is inexperienced in our hair type and she should be given the choice to continue given that information- but come on. I've have my relaxed hair done by blacks, whites, arabs, asians. Sometimes it didn't come out so hot but I have the choice to get my hair done there. This issue is not whether they have experience or not. Or whether she should go to a salon that has never done a Black person's hair. It's do they have the right to deny any group service based on generalized notions of hair. No they do not.
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Evolving78
Well-Known Member
i have been to cosmotology school and there is no difference. you just have to be extra gentle with afro-textured hair. you use the exact same techniques on anyone's hair. styling options are different though. but you learn all basic care and chemical services in school. but i would have just went to another salon and she doesn't need color right now, she needs some conditioning treatments and to leave those wigs alone for awhile, cause they look like they are rubbing her hairline out.
Evolving78
Well-Known Member
what about those comments that some of the posters had. one person said that they are going to go into every afro-carib shop and ask for a hair cut. if they were to get turned down, they would sue? what's up with that?
FindingMe
Well-Known Member
i think it was a matter of the way it was presented.
i think they may have had stylists that weren't proficient in AA hair or didn't feel like they knew exactly what to do, and that's what the receptionist should have said.
i would be more inclined to think "We do don't AA hair" is more discriminatory than "We don't have a lot of stylists that are proficient in doing AA hair. Let me go and ask the stylists to see who may be the best to meet your needs. Be right back..."
then, if a stylist came back and started asking me questions, like "do you have a relaxer or do you normally blow dry or sit under a hood dryer and is it ok if i use a flat iron or what type of color do you normally use," i would be more apt to believe that they were actually trying to service me and i would base my decision on whether to stay and let them do my hair on how i was treated and how knowledgeable the stylist appeared. heck, i have thick 4a hair, 6 months post, transitioning to natural and some AA stylists can't do my hair...
to say "we don't do black folks hair" (and leave it at that) is completely unacceptable from a service perspective, let alone being illegal. the way they have it presented right now feels like she may have a case...i wanna know exactly what the receptionist said to be able to tell for sure, though...
i think they may have had stylists that weren't proficient in AA hair or didn't feel like they knew exactly what to do, and that's what the receptionist should have said.
i would be more inclined to think "We do don't AA hair" is more discriminatory than "We don't have a lot of stylists that are proficient in doing AA hair. Let me go and ask the stylists to see who may be the best to meet your needs. Be right back..."
then, if a stylist came back and started asking me questions, like "do you have a relaxer or do you normally blow dry or sit under a hood dryer and is it ok if i use a flat iron or what type of color do you normally use," i would be more apt to believe that they were actually trying to service me and i would base my decision on whether to stay and let them do my hair on how i was treated and how knowledgeable the stylist appeared. heck, i have thick 4a hair, 6 months post, transitioning to natural and some AA stylists can't do my hair...
to say "we don't do black folks hair" (and leave it at that) is completely unacceptable from a service perspective, let alone being illegal. the way they have it presented right now feels like she may have a case...i wanna know exactly what the receptionist said to be able to tell for sure, though...
Chameleonchick
Well-Known Member
hmm it says this video is no longer available
TaurusAngel
New Member
Like FM said, its not really about them not doing her hair, its more about how they did it. The way we do things can make a situation. I believe they had an attitude with that woman so i don't blame her for suing. Like another poster said, we aren't the only race with kinky hair. If they didn't think they could do a certain style or job, then they should have said so, not, we don't do African American hair.
unique4lyfe33
New Member
my sister got her hair dyed at the jc penny here in richmond. there were black n white stylist. A black stylist did hers. Also when she was asking about getting highlights the white stylist were giving her advice.
Really?? I JUST watched it.
This must be an isolated incident b/c a lot of people were saying positive things about JCPenney salons.
