I know this is not your question, but I can not stand EP! I ordered the Silky Relaxed for my last install and it was a disaster. It shed horribly and was sooooo shiny it looked like baby doll hair. It was such a waste of money (and believe me it was pricey b/c I got the closure). Reniece does my installs and she was shocked at the quality of the hair.
ajacks, did you contact them to get it replaced? I have never NOT had them make something right.