are stylists unqualified to do our hair these days?

[pisceschica]

I don't know if there is a customer service portion on the cosmetology exam, but many states may want to look into adding one. One of the top reasons I left my stylist was due to her being late majority of the time. I'm not talking 15 or 20 minutes, I'm talking about an 1.5 to 2 hours late. She was wasting my time, and obviously didn't care too much about it... so I had to roll! I agree with Phoenixx too, they do what we allow them to. If we didn't allow our stylists to get away with the bs, they would have to change their tune. She kept coming in late, because we kept waiting for her silly ***! I read the other thread, but wondered how vocal the poster was when the stylist was doing and saying all of the bs too. I was very upset about her experience, but I think we need to be more vocal in telling these stylists that are not up to par! I would never put up with any of that foolishness again now knowing what I know. Hell, we pay them, not the other way around.

It doesn't matter if they have a customer service portion. The thing is stylists do what they have to do to pass the test.

The best example I can give is a driver's test. You are going to know all the theory to pass the written portion and you are going to be on your best behavior on the practical behind the wheel portion. But once people get their license they drive a lot differently from the answers they gave on the test and from what they did on the practical portion.

As far as good customer service goes its just one of those things that is or should be common sense anytime someone starts a business especially a service based business when there is high human interaction. I think the trend in hairdressing and seemingly the case with black hairdressers is that the customers ultimately hold the power. If a stylist is always late or double booking but she hooks you up and you put up with it (as well as her other clients) don't expect any of that behavior to change since the customers accept it.