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I tried this relaxer for the first time last month, and I absolutely loved the results!! I went to a new stylist who only uses the sensitive scalp formula. My old stylist usually applied the relaxer and then smoothed down the new growth a couple of times and just as it started to burn, she would wash and neutralize. My new stylist simply applied the relaxer and waited - no combing through or smoothing of the new growth at all???? I wasn't sure how it was going to turn out but much to my surprise, it was just as straight, but without all that manipulating absolutely no burning.