Blessedwithabundance14
Well-Known Member
On 5/21/2014 I purchased your Buttercreme at Sally Beauty Supply due to my hairdresser telling me about the benefits. I got the item from the buy one get one free event and instantly fell in love with the product. I then used the first tub and went on to the second one on 6/27 and after I washed and conditioned my 2 daughters hair it did not feel soft like when I used the other tub. I found that the first tub was the Buttercreme and the second was the Cowash. I went to Sallys and advised them of the issue along with the receipt and the store manager stated that I took too long to bring the item in. She then added that I may have purchased the Cowash and now am trying to exchange it for a more expensive item. I then asked her to look at how much of the product was used (she never did) I asked her to pull up all of my prior purchases at Sallys on the same card I have been using for years (she never did) to prove I had not purchased this item.
She was unprofessional, mean, and acted as though I was bothering her, while rolling her eyes and raising her voice. I was made to feel that I did something wrong, when it was an employee who put the wrong product in my bag. I had the receipt showing the purchase but she refused. I then went to Target and purchased a different product line due to this.
Never again will I EVER go to Sallys!!
She was unprofessional, mean, and acted as though I was bothering her, while rolling her eyes and raising her voice. I was made to feel that I did something wrong, when it was an employee who put the wrong product in my bag. I had the receipt showing the purchase but she refused. I then went to Target and purchased a different product line due to this.
Never again will I EVER go to Sallys!!
) Once I got their attention, they told me I could return it no matter what. So when I went back to exchange it, the same two employees ganged up on me, insinuating that I was lying about my purchase. I told them to call the manager and after a lot of complaining on my end, they called. The manger pretty much told them that the customer is always right and made them return the product. They sulked throughout the entire exchange. I literally didn't walk into a sallys for 3 years after that. The worst part is that I was a teen at the time, and these were grown women, arguing with a kid. Who has time for that?
I was upset and could not even type well
I only go there when they are the only store that carries what I want at the price I want. Around here the stores are run as if they don't have any management.
